Law Enforcement under Assault!



Sadly we now live in a world where there is no respect for law enforcement. They are not only being physically harmed but also mentally abused. The social media judgement of guilty by public opinion is causing officers to be fired, arrested and punished for doing their jobs and voicing their personal opinions in a public forum. People pull out their phones and video instead of helping their fellow man. This officer is in a busy convenience store and no one assisted her but witnesses are ready to talk to reporters about what they saw. I am surprised no one pulled out their cell and videoed the incident. If they did i hope they are too ashamed to post it instead of helping the police officer defend herself.



It is unfortunate that our officers are facing these types of incidents everyday all over the country. Law Enforcement Officer must make snap life and death decisions to save others and survive themselves. I believe the in the Quote “Better to be judge by 12 than carried by 6”. However, the society we now live in even makes this quote seem passé. People see what they want and believe what they are told by the media. Law enforcement officers and anyone who rejects the current popular social norm find themselves are judge harshly by people who most of the time follow the pack mentality. Law Enforcement Dept. every day are caving to the will of opinion. It is sad that we live in a society where people are guilty until proven innocent in the internet and social media world we now live in.


Until the world comes back to its senses, all we can do as dispatcher’s is keep our law enforcement officers as safe as possible, treat them with respect and professionalism. We must make sure that we as dispatcher’s make there lives a little easier and make sure that “Everyone goes home”.

ButlerTownship Pa. Police Officer Assaulted!




Pittsburgh’s Action 4 News – Police Officer Assaultd – Video


This police officer was assaulted and then later determined the incident was an attempted Suicide by Cop. I watched this video and several recent videos of people being aggressive, resisting with violence and assaulting officers. This Butler Township Police Officer is lucky that this suspect did not succeed in getting her gun away from her or I believe the male suspect would have shot and killed her along with anyone else who got in his way. Thankfully no one was injured.





Prayers to Family and Friends of Bridgette Collins!



May she rest in peace!


Bridgette Collins Obit


Bridgette Leigh Collins, 24, of Summerville, SC, passed away Sunday, November 8, 2015 at Trident Medical Center.

A service will be held Thursday, November 12, 2015 at 1 o’clock at Parks Chapel. A visitation will be from 11 o’clock until time of service at Parks Funeral Home. Burial will follow at Plantation Memorial Gardens. Flowers will be accepted.

Bridgette was born September 9, 1991 in Charleston, SC, a daughter of Ernest S. Collins and Mary Edwina Jones. She worked at Charleston County Consolidated Dispatch.

Bridgette is survived by her Mother; Mary E. Jones (Rodreco Edwards) of Summerville, SC; Father, Ernest S. Collins of Summerville; 1 Brother, Brandon Collins of Summerville; Grandparents, Mary Lee Jordan Jones (Molly) and Carolyn Collins both of Summerville. She is also survived by Uncles and Aunts, Gary Jones and Kelly Jones of Summerville, Jayson Jones of Sorrento, LA, David Collins (Lisa) and Shawn Jones all of Summerville; 7 Cousins Michael Jones, Rachelle Jones, Ashley Jones all from LA, Jessica Oakley, Dalton Jones, Meghan Jones, Kaleb Oakley all from SC. She is predeceased by her Papa, James Levon Jones and Grandpa, Wendell Collins.

Arrangements by Parks Funeral Home, 130 West 1st North St., Summerville, SC 29483.




Today members of the Summerville Police Honor Guard attended funeral services for Telecommunicator Bridgette Collins of Charleston County Consolidated Dispatch Center. We offer sincere condolences to the family and coworkers of Ms. Collins.


911 Call Released – Colorado Dispatcher refers to Open Carry Law!

colorado springs


KKTV11 News – Video, 911 Audio and Article


Police released two 911 calls Wednesday in connection to a deadly shooting spree near downtown Colorado Springs on October 31.

Colorado Springs Police released the two 911 tapes after a comment made by a dispatcher garnered national attention. A woman called to report a man walking around her neighborhood holding a gun.

She told KKTV and our partners at the Gazette that she was angry with the way the dispatcher handled her first call because the dispatcher cited an open carry law.

Naomi Bettis said when she first called 911 from Prospect Street to report a man carrying a gun and two cans of gasoline, the dispatcher was quick to tell her that Colorado is an open carry state.

Police released the call Wednesday. In it, the dispatcher does cite the open carry law, but it was more than two minutes into the call while the dispatcher was still taking down all of the information.

The dispatcher asked the caller questions while entering the call in, first as a priority three, then as a priority two call. Priority two calls are classified as critical, and officers were being sent quickly.

The dispatcher does not dismiss the caller and in fact, tells her she did the right thing in calling.

Caller: “It may be the guy that lives upstairs because he ran right up there but he still shouldn’t be holding that gun,”

Dispatcher: “Well it is an open carry state so he can have a weapon with him or walking around with it, but of course, having those gas cans it does seem pretty suspicious, so we’re going to keep the call going for that.”

Colorado Springs Police say the dispatcher handled the call according to the department’s policy and national protocols.

The 911 tapes also give us a better idea of just how quickly the tragedy unfolded. From the time the first witness called 911, to the time the gunman was in a shootout with police, all happened within about 15 minutes.

The first call came in at 8:45 a.m. Saturday from Bettis. She was reporting a man in her neighborhood on Prospect St. carrying a gun.

Caller: “There was a guy walking around with like two cans of gasoline or something, two small cans, and a big, like a rifle.”

The dispatcher soon put the call in as a priority two, meaning it was critical and police needed to get there quickly. That call lasted more than six minutes. Then, five minutes later, at 8:56 the woman called 911 again to say the suspect had just shot someone on a bike.

Caller: “The guy came back out and he fired a gun at somebody and he’s laying on the street dead. Oh my God.”

The gunman walked down the street and shot and killed two more victims at a sober living facility.

Caller: “Oh my God. Oh I think he’s still shooting. I heard some more shots fired from that gun that he’s got. Oh my God, he’s got a crazed look on his face, too.”

Dispatcher: “I’ve got a cop on the way okay.”

The first victim, Andrew Myers, was across the street from Naomi.

Caller: “I’m too afraid to go out there. That poor guy laying there. Oh my God.”

Dispatcher: “Stay with me, okay You’re doing great.”

About a minute later, she heard more gunfire.

Caller: “Oh, I just heard another gun fi, fire. Oh my God. I think the police probably found him. I see police lights going west on Platte. Yeah, they need to call an ambulance or something right away.”

These are just two of the 911 calls made that day.

You can listen to the 911 calls by clicking the link attached to this article.

The full news
release from police appears below:

The Colorado Springs Police Department would like to acknowledge the victims in the October 31, 2015 shooting, Andrew Myers, Christina Baccus-Gallela, and Jennifer Vasquez, and their families, after last weekend’s tragic events. Our condolences, thoughts, and prayers are with you and our community.

The four Colorado Springs Police Department Officers who fired shots on Saturday are:
• Patrol Training Officer R. Scott Hallas who was hired on August 1, 2001 and his partner Officer Charles (Chip) Surratt who was hired on March 16, 2015. Officer Surratt was riding with Officer Hallas as part of his field training.
• Patrol Training Officer Edward Crofoot who was hired on January 30, 2008 and his partner Officer Matthew Anderson who was hired on March 16, 2015. Officer Anderson was riding with Officer Crofoot as part of his field training.

The Police Department would like to acknowledge that these events have had a profound effect on the greater Colorado Springs community. Anyone in need of services, including crisis counseling, can contact Aspen Pointe 24-hours per day on its crisis line at 844-493-8255, a local crisis counseling organization and the Pikes Peak United Way is available to assist at 211.

The initial call did result in a call for service at a Priority 2 level, which is typical for a situation classified as critical “with potentially dangerous circumstance but no apparent imminent life threat.” Before an officer could be dispatched to the initial call, the reporting party called back to report shots fired, at which time, all available officers citywide were dispatched.

Additionally, this release is designed to provide some clarification regarding the original call for service received by the Colorado Springs Emergency Communications Center. The first call for service was a 911 call at 8:45:40 AM on October 31, 2015 for the 200 block of North Prospect Street. This call reported a suspicious male walking into a building carrying gasoline cans and a rifle.

The emergency response technician (ERT) or 911 call-taker created a call for service of a suspicious person. The call for service type started as a priority 3. After speaking with the reporting party for one minute, the ERT increased this to a priority 2 and changed it to a possible burglary in progress call. The change in call type occurred at 8:46 AM. The ERT stayed on the phone with the caller for over two minutes. The ERT acknowledged that Colorado is an open carry state but stated we (the police department) would keep the call going because the behavior of the person with the gas cans seemed suspicious.

When the call for service was received, it was immediately routed to a public safety dispatcher (PSD). This call was in the Gold Hill Patrol Division. All of the officers in the division were engaged on other calls for service when this call was initiated. At 8:47 AM, an officer from the Gold Hill Division cleared the call for service which he was attending. The PSD dispatched this officer to an in-progress disturbance occurring at a senior residential facility. The call for service on North Prospect Street was the same priority level as the disturbance; however, the disturbance at the senior center represented a threat to human life, while the Prospect call ( a possible burglary in-progress) was at the time considered a threat to property.

At 8:55:47 AM the initial reporting party called 911 a second time and relayed that the man had now shot a victim, a male on a bicycle. At 8:56 AM the PSD request any available officers to clear for possible shots fired. At 8:57 AM the PSD requested available units for a reported shooting and officers were immediately dispatched from other patrol divisions. During the second call with the reporting party, an ambulance was also immediately dispatched.

The investigation has revealed that the suspect walked northbound on Prospect Street and then westbound on Platte Avenue. In front of a home in the 500 block of East Platte Avenue, the suspect shot two more victims.

While on the telephone with the ERT the reporting party stated she heard more shots fired at 8:58 AM. At 9:00 AM the reporting party stated she heard another shot. During the call the reporting party indicated she saw the lights from responding police vehicles.

At 9:00:41 AM the suspect was on Platte Avenue approaching the Taco Bell at Platte Avenue and Wahsatch Street.

The two initial calls to 911 are available at and on the Colorado Springs City website linked under the police department and cases of interest.

An explanation of the call priorities and a bulletin from the Colorado Springs Police Department Communications Center on “Open Carry” are also posted online and included as an attachment to this release.

Upon review of the 911 audio from the initial call for service the ERT responded in accordance with both the Colorado Springs Police Department policy and national protocols.

Colorado Springs Police Department Chief Peter Carey commends the actions of the Emergency Communications Center employees, the responding police, fire, and EMS personnel, “They disregarded their own safety in order to safe guard the community as great personal risk”.

Advice for 911 Managers

This article refers to the Lake County incident that occurred this past week but I find this advice valid for all centers who are dealing with low morale, high turn over and employees hired to fill a chair.


Chicago Tribune


Once upon a time, I was worried about my health because I had chosen a stressful career, and stressful jobs can make you feel lousy. Bosses are loud, obnoxious and tense. Co-workers are often indifferent. Your customers bark at your failures, both real and imaginary. It doesn’t pay much. Plus, there’s the self-imposed stress of caring about the job.

Maybe I needed pills — preferably really good mind-warping narcotics — to make me feel de-stressed. Otherwise, someone might suggest I exercise once in a while or stop eating double cheeseburgers. That would be crazy.

The doc nodded at my bellyaching and asked if I liked my job. Yes I do, I said. And I wouldn’t do anything else in my life, because not only am I pretty good at it, this work seems to be ennobled.

Yes, I was living the Damon Runyon-esque life of a daily newspaper sportswriter.

Doc offered a cure.

Shut up, he said, and quit beefing, because I was extracting more joy from life than almost anyone he knew. I should get better at the job. Work harder. Apply higher standards. Make myself smarter. Be more focused. Stop worrying about myself and worry more about the readers I was boring.

He pointed out that when he missed a diagnosis, someone might die. But nobody dies if you mess up scoring totals from a high school basketball game.

He was right.

I’d been looking at the wrong flaw in my job. The real flaw was me.

Though I often have complained about ignoramus bosses — the world has an unending supply — I gave up complaining about work I loved and instead adopted the Marine mantra: Adapt, improvise, overcome. Marines seldom complain about the job being hard or that no one in authority loves them.

Dedication works. They train like they fight: hard.

It might even work for emergency dispatchers who have been having a rough time in Lake County. By rough time, we mean their errors in separate emergency calls may have contributed to two deaths.

This is more a national problem than you’d think. Failures cost deaths and millions in court settlements.

Some dispatcher somewhere every day hangs up on rude callers who are about to die of their injuries, send EMTs to the wrong address and misdirect police. They can be rude, indifferent and callous.

But there also are great dispatchers who adapt, improvise, overcome. They are like Marines. It’s the job they were born to have.

The trick is knowing who you hire and how you lead them.

If publications dedicated to emergency dispatcher careers are true mirrors, many on-the-job reports are merely litanies of gripes, as if complaining about your job makes you better at it.

I’ve tried that. Doesn’t work.

In the latest Lake County event last week, the since-fired dispatcher took down the wrong Griffith street address from 81-year-old Kenneth Booker, who died after first responders took 47 minutes to reach him.

Earlier this year, Burt Sanders died inside a Gary church when a dispatcher did not get emergency responders inside the building. They dawdled outside while the former law enforcement officer died of a heart attack.

Because these events both occurred in the shakedown cruise for the county’s new multimillion-dollar unified dispatch system, the temptation is to wonder what else is broken.

Emergency managers usually blame inexplicable human errors, as they did this time, otherwise the training and operational system they constructed might be flawed. Or they hired unfit dispatchers.

Lake County E911 Dispatch Director Brian Hitchcock suggested the incident was “isolated.” What he means is the radio system worked fine, as did approved protocols if the dispatcher had followed them.

But she didn’t. Why? That’s unanswered.

Every time a desperate caller dies when help doesn’t arrive, that theoretically could be called an “isolated incident,” but the caller is not less dead.

By insisting that electronics function properly, and thus the flaw is not “systemic,” the 911 managers fail to see that failing humans are as much the system as computer chips.

The transcript of the most recent tragedy reveals a brusque dispatcher who seemed anxious to get off the line twice. She was bad software.

When counties hire the wrong people and manage them ineffectively, the “system” will break.

County 911 managers may say nothing needs to be changed. The system works just fine.

Maybe so.

But Booker and Sanders are dead. The system designed to save their lives failed.

Marines would not put up with that.

Rancher killed by police over Bull




Interesting and tragic story – a co-worker told me about this story!

Thanks Jon! – Article and video


KIVI ABC6 – Article and Video


COUNCIL, Idaho — Idaho State Police are investigating after a Council rancher was shot and killed Sunday by deputies with the Adams County Sheriff’s Office.

The incident began when a Subaru station wagon crashed into a bull on US 95 north of Council at about 6:45 p.m. Emergency responders and Adams County deputies responded and were working to extricate the two people inside the car. Adams County Sheriff Ryan Zollman said the bull, which was injured in the collision, started charging at emergency responders and other vehicles.

“The bull was very agitated and was aggressive to emergency services, as well as the other cars coming up and down the highway,” he said.

Deputies were getting ready to put the animal down when the bull’s owner, 62-year-old Jack Yantis, arrived on the scene with a rifle. Zollman said dispatchers had called Yantis after the crash, telling him that the bull that was hit appeared to be his, and was down on the highway near his house.

What happened next is still under investigation, but Zollman said there was an altercation and Yantis and both deputies all fired their weapons.

Yantis was fatally wounded and died at the scene. One of the deputies suffered a minor injury.

An emotional Zollman said Monday that his thoughts went out to everyone involved, and that his office took the shooting very seriously. ISP has taken over the investigation to prevent a conflict of interest.

“This is going to be a big hit to this community,” Zollman said. “The gentleman involved, Mr. Yantis, was a well-known cattle rancher around here. It’s just a sad deal for everybody involved, for the whole community.”

The deputies who shot Yantis have been placed on paid leave. Their names have not yet been released.

“To the best of my knowledge, this is the first officer-involved shooting that Adams County has ever had,” Zollman said.

Yantis’ wife, Donna Yantis, suffered a heart attack after learning that her husband had been shot, family members said. She was taken to a Saint Alphonsus Regional Medical Center in Boise, where she was listed in critical condition Monday.

Both people inside the Subaru were taken to a Boise hospital by air ambulance. Their conditions are unknown. The bull was killed, although authorities are still investigating whether a bullet from Yantis’ gun or one of the deputies’ weapons killed the animal.

The area where the bull was hit is open range, Zollman said, and darkness had fallen by the time the Subaru crashed into the black bull in the roadway.

“It’s not uncommon for us to have these kind of livestock versus vehicle accidents,” he said. “Typically they don’t turn out this way.”

US 95 was blocked until 3:05 a.m. The investigation is ongoing.

E911 Address Error – Dispatcher Fired


Chicago Tribune – Article


NWITimes – Article Dispatcher fired.


October 29, 2015 3:39 pm  • 

CROWN POINT | A Lake County E-911 dispatcher was fired and other employees will be retested for “competency” following a botched emergency call after which a Griffith man died, the dispatch director said Thursday.

Emergency dispatcher Natalia Deluna-Avila was fired for entering the wrong address into a dispatch system during a Monday night emergency call from Kenneth Booker, 81, of Griffith, Lake County E-911 Director Brian Hitchcock said.

“Regrettably, Natalia Deluna-Avila (mistakenly) entered a ‘3’ instead of a ‘8’ into the system,” Hitchcock said in a written statement Thursday.”This tragic incident serves as a reminder of the life and death responsibilities that those who work for Lake County 911 handle each time the telephone rings or an emergency responder uses his or her radio,” Hitchcock added.

As a result of the error, an ambulance didn’t respond to Booker’s apartment in the 800 block of Lillian Street until 47 minutes after he dialed 911 to report trouble breathing, Griffith police and dispatch officials have said.

Rather, the ambulance first went to an address in the 300 block of the same street, authorities have said.

Booker, who placed an initial 911 call at 7:55 p.m. Monday, was later pronounced dead at Munster Community Hospital, the Lake County coroner reported Wednesday. His cause of death was listed as coronary artery disease.

In an audio recording of Booker’s 911 call, released Wednesday by Hitchcock, the dispatcher can be heard trying to verify Booker’s address at least seven times.

Though Booker can be heard multiple times saying 827 Lillian St., the dispatcher seems to have trouble hearing him.

At one point, the dispatcher seems to ask, “327 N. Williams?”

Booker then repeats, “Lillian.”

At various times throughout his initial call to 911, Booker says “I can’t hardly breathe” or “I need some help.”

At the end of his initial call, the dispatcher tells Booker help is on the way before the call ends.

Booker then called back at 8:03 p.m. Monday, again asking for help, according to the recordings.

The dispatcher tells him help is on the way to 327 N. Lillian, which was the wrong address.

Hitchcock said the Griffith incident resulted from dispatcher error, not a breakdown in the recently consolidated E-911 system.

Hitchcock said the incident highlights the importance of E-911 dispatchers carrying out their duties “flawlessly and without fail. In short, the staff of Lake County 911 must maintain 100 percent accuracy at all times without fail.”

All dispatchers are being retested “to assure that the level of accuracy meets department standards and the expectations of the general public,” Hitchcock said.

“The public can be assured that Lake County 911 and its staff regrets the consequences that occurred Oct. 26, 2015, and that we resolve to do everything possible to avoid a repeat mistake from occurring.”

Kenneth Booker’s son, Sam Booker, also of Griffith, told The Times Wednesday he has hired a lawyer in the matter.

The Monday incident follows a case in June when inadequate information provided by Lake County’s dispatch hindered the response of paramedics to off-duty NICTD officer Burt Sanders who was suffering from chest pains inside a Gary church. Paramedics arrived at the church but were unable to enter locked doors.

A Lake County dispatcher then told them to depart the scene. One dispatcher was fired as a result of Sanders’ death, and another was suspended for three days.

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All but two of Lake County’s municipalities consolidated their individual emergency dispatch systems under one county umbrella and facility earlier this year.

“This error was not due to the consolidation of the 15 participating communities,” Hitchcock said. “Rather, it was due to a mistake in data entry that sent emergency personnel to the wrong block of the correct street in the town of Griffith.”